Privacy Policy | Neo-Balance Mind Therapy & Recovery

Effective Date: 1/1/2025

Neo-Balance Mind Therapy & Recovery©℠ is a DBA and service trademark of

Neo-Balance Marriage Therapy & Recovery, PC.

www.neobalancerecovery.com

This Website Privacy Policy🔐describes how we collect, use, and protect your personal information when you visit our website, access our digital content, purchase online courses, or subscribe to our newsletter.

By using this website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information you voluntarily provide (e.g., name, email address) when signing up for our newsletter, downloading content, purchasing a course, or filling out a contact form.
Payment Information is collected via secure third-party processors (e.g., Stripe, PayPal). We do not store your payment data.
Automatically Collected Data such as IP address, browser type, device information, and pages visited (via cookies and analytics tools like Google Analytics).

2. How We Use Your Information

We use the information we collect to:

Provide and improve our website and services for you.
Communicate with you, including sending our email newsletter (The Balanced Tempo Newsletter)
Deliver and process purchased or requested digital products and services.
Respond to inquiries
Analyze website usage and trends

3. Affiliate Links and Third-Party Sites

Some pages may include affiliate links. If you click through and make a purchase, we may receive a small commission, at no additional cost to you. We are not responsible for the privacy practices of third-party websites. Please review their policies before submitting personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and track usage data. You can modify your browser settings to control cookies or opt out of tracking.

5. Email Communications

If you subscribe to the Balanced Tempo Newsletter or opt into email updates, we may send occasional marketing and educational content. You can unsubscribe at any time using the link provided in the email.

6. Data Sharing

We do not sell, rent, or trade your personal data, PII (Personally Identifiable Information) unless we provide advance notice. This does not include website hosting partners, and other parties who assist us in website operation or business conducting, so long as the business parties agree to keep your information confidential. So, we may share information with trusted service providers (e.g., email marketing platforms or payment processors) solely for the purpose of operating our business. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

7. Security

We take reasonable measures to protect your information, but no method of transmission over the Internet is 100% secure. By using the site, you acknowledge this risk.

We care about keeping your information safe. Your personal details are stored on secure systems and only a small number of trusted team members can access them—and they’re required to keep everything private.

When you enter sensitive information, like credit card details, it’s protected using SSL (Secure Socket Layer) encryption, which helps keep your data safe while it travels over the internet.

We also use extra security steps to protect your information whenever you place an order, sign up, or interact with the site.

8. For California Residents – Your Rights

If you reside in California, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

Request access to the personal information we have collected
Request deletion of your data (with exceptions)
Opt out of the sale of personal information (we do not sell data)

To exercise your rights, please contact us at director@neobalancerecoverycom.

See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

9. Clinical Appointments and Health Privacy

If you schedule a therapy or clinical service appointment through this website, you will be asked to review and acknowledge a separate Privacy Policy and Notice of Privacy Practices in accordance with HIPAA, California Confidentiality of Medical Information Act (CMIA), and BBS regulations. That policy governs how your personal health information (PHI) is handled and protected.

10. Children’s Privacy

This website is not intended for children under the age of 13, and we do not specifically market to children under 13 years old. We do not knowingly collect personal data from children. This is in accordance with the Children’s Online Privacy Protection Act (COPPA).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Fair Information Practices

We are committed to protecting your personal information and aligning with the Fair Information Practice Principles, which form the foundation of privacy laws in the United States and influence data protection laws worldwide. These principles guide how we collect, use, and safeguard your data.

In the event of a data breach, we will take responsive action and:

Notify affected users via email within 7 business days.

We also uphold the Individual Redress Principle, which grants individuals the right to take legal action against data collectors and processors who fail to follow the law. This includes access to courts or government agencies to investigate and enforce compliance.

13. CAN-SPAM Act Compliance

The CAN-SPAM Act sets rules for commercial email communication, giving recipients the right to stop unwanted emails and imposing penalties for violations. We comply with this law and are committed to responsible email practices.

We collect your email address in order to:

Respond to inquiries and provide requested information.
Process orders and deliver order-related updates.
Send relevant information about products or services.
Share promotional content or newsletters after your initial interaction.

To remain in compliance with CAN-SPAM, we agree to:

Never use false or misleading email subjects or addresses.
Clearly identify messages as advertisements, where applicable.
Include the physical address of our business or headquarters.
Monitor third-party email services for compliance (if used).
Quickly honor opt-out or unsubscribe requests.
Always provide an easy way to unsubscribe via a link in each email.

To unsubscribe from future emails at any time, simply click the link provided at the bottom of our emails, or contact us directly and we will promptly remove you from all communications.

14. Contact Us

If you have any questions about this Privacy Policy, contact:
Neo-Balance Mind Therapy & Recovery
director@neobalancerecovery.com
P.O. Box 1708

Imperial Beach CA 91933